It was reported on CBC radio yesterday morning that the relatives of one of Russell Williams' victims had to speak to 5 different agents at Bell Canada to cancel her cell phone contract - having to explain the situation again each time - and that the process took an hour and a half.
Well, pretty much what you'd expect from Bell.
(This was apparently detailed in one of the victim impact statements. It does not appear to have gotten much play in the MSM. But at least one other person reports having heard the same thing here).